Our organization is built upon respect, dignity and inclusion in the services we provide. We strive to consistently offer a safe, welcoming and positive experience. Things don’t always go as expected — and we acknowledge that despite our best intentions and hard work we can miss the mark. We need to hear from you when your expectations have not been met and we are committed to listening and responding.
Client Grievance Policy and Procedures
It is the policy of the Thurston County Food Bank to provide our services to all eligible individuals without discrimination towards actual or perceived race, color, religion, religious creed (including religious dress and religious grooming practices), ancestry, national origin, citizenship, age, gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, sexual orientation, disability, substance use disorder, immigrant status, military or veteran status, political affiliation or beliefs, or any other basis protected by local, state, or federal laws.
As a recipient of our services you have the right to file a grievance if you feel you have been treated unfairly in any way. You will suffer no repercussions in service delivery as a result of filing a grievance. All grievances will be addressed in a confidential manner.
If you have a grievance you should first discuss it with the building manager for the facility in which the grievance occurred. If this is not successful or if you feel this is not an option, you should proceed with the following steps:
1. A written statement should be prepared using our Grievance Form. You may access the form using the buttons below or ask for a printed copy from any staff in our facilities.
2. Submit the written grievance to the building manager in the building in which the grievance occurred within 15 working days of the event. If the grievance is with the building manager, you have the option to submit an online grievance or download and mail the form to the office in a sealed envelope to: Thurston County Food Bank, Attn: Human Resources Director, PO Box 11549, Olympia WA 98506-1549. You can also deliver the addressed and sealed envelope to one of our facilities, requesting it be delivered to the HR Director.
3. Upon receiving a complaint, the HR Director shall determine if an attempt for resolution has been made at the organizational level. The HR Director will provide a written response to the grievant within 90 days of the grievance receipt.
4. The organization shall keep records of grievances it receives, the type of grievances and the resolution status of the grievance. It shall ensure the availability of these records while also protecting client and staff confidentiality.